Résumé
ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
- covers IT-enabled business processes that are outsourced;
- is not intended to address IT processes but includes references to them at key touchpoints for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- serves as a process reference model for organizations providing ITES-BPO services.
Informations générales
-
État actuel: ProjetStade: Clôture du vote [40.60]
-
Edition: 2
-
Comité technique :ISO/IEC JTC 1/SC 40ICS :35.020
- RSS mises à jour
Prévisualiser
Cycle de vie
-
Précédemment
PubliéeISO/IEC 30105-1:2016
-
Actuellement
Vous avez une question?
Consulter notre FAQ
Horaires d’ouverture:
De lundi à vendredi - 09:00-12:00, 14:00-17:00 (UTC+1)