Reference number
ISO/IEC 20000-10:2018
© ISO 2024
International Standard
ISO/IEC 20000-10:2018
Information technology — Service management — Part 10: Concepts and vocabulary
Edition 1
2018-09
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Published (Edition 1, 2018)
This publication was last reviewed and confirmed in 2024. Therefore this version remains current.

ISO/IEC 20000-10:2018

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CHF 151
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The electronic version of this International Standard can be downloaded from the ISO/IEC Information Technology Task Force (ITTF) web site

Abstract

This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

This document can be used by:

a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);

b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;

c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;

d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).

General information

  • Status
     : Published
    Publication date
     : 2018-09
    Stage
    : International Standard under systematic review [90.20]
  • Edition
     : 1
    Number of pages
     : 28
  • Technical Committee :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020  03.080.99 
  • RSS updates

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goal

9
Industry, Innovation and Infrastructure

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