Status : Published
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Abstract

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.

This document does not define technologies and tools for implementing the CPI methodology.

General information

  • Status
     : Published
    Publication date
     : 2022-12
    Stage
    : International Standard published [60.60]
  • Edition
     : 1
    Number of pages
     : 25
  • Technical Committee :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020 
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Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

6
Clean Water and Sanitation
7
Affordable and Clean Energy
8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
11
Sustainable Cities and Communities

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