ISO/FDIS 11367

This draft is in the approval phase.

Abstract

This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.

General information

Status
: Under development

Stage
: Final text received or FDIS registered for formal approval [50.00]
Edition
: 1
Technical Committee :
ISO/TC 312

ICS :
03.080.01
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