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A handbook for SMEs wishing to implement a quality management system based on ISO 9001:2015.
ISO International Standards help businesses of any size and sector reduce costs, increase productivity and access new markets.
For small to medium sized enterprises (SMEs), standards can help to:
- Build customer confidence that your products are safe and reliable
- Meet regulation requirements, at a lower cost
- Reduce costs across all aspects of your business
- Gain market access across the world
Setting the standard for services
ISO works across a range of service industries to ensure the needs of all kinds of consumers are catered to.
We have even produced guidance for those who develop standards related to services: ISO/IEC Guide 76, Development of standards for services - Recommendations for addressing consumer issues.
Standards make market access easier, in particular for SMEs. They can enhance brand recognition and give customers the guarantee that the technology is tested and reliable.
Learn more about the benefits of standards for SMEs
Top tips for SMEs
Check out our fun infographics that help SMEs get started with standards.
ISO 50001 for SMEs
Whatever size your business is, being less wasteful makes good sense.
Discover our 8 top tips for saving energy that are good for your pocket.
ISO 14046 for SMEs
How much water do you use?
Check out our top tips for measuring your water footprint
ISO 20121 for SMEs
Got a big event coming up?
Check out our top tips for sustainable event management
Publications for SMEs
Discover our publications aimed specifically at SMEs.
Managers of small businesses in 10 countries from around the world say how ISO standards contribute to their success.
ISO developed this strategy because we anticipate that market demand for service standards will steadily increase and we want to make sure that ISO, and its members, have the tools and knowledge necessary to respond to this demand and to the challenges and opportunities it brings.
Getting involved in standards development
ISO International Standards are developed with the help of a wide range of stakeholders - not just big business. Active involvement helps you shape the rules that define your sector. Don't leave it all up to your competitors.
ISO Standards and SMEs in the real world
Not taking part [in standardization] would have cost me my company and my livelihood… What does it cost me if others define rules that are out of line with my needs but which I have to comply with because they are laid down in a standard ? It is best to join in right at the start.
Scuba Schools Dive Training is an SME based in Austria.
Discover more case studies on the Economic Benefits of Standards.
Standards specific to SMEs
- Environmental management systems — Guidelines for a flexible approach to phased implementation